Shipping & Returns

Shipping

Where we ship

We currently ship within the United States only. If you are outside the US, please do not place an order — checkout will not be able to calculate shipping for your address.

Processing time

Orders are processed within 1–3 business days. Orders placed on weekends or holidays begin processing the next business day.

Delivery time

Orders arrive within 5–12 business days from the day you order, including processing. Delivery times are estimates and can be affected by carrier delays, weather, customs, and holiday volume.

Shipping cost

Shipping is free on every order within the US. There is no minimum.

Tracking

All orders ship with tracking. You will receive a tracking number by email as soon as your order ships. Tracking can take 3–5 days to start updating — this is normal. If you have not received a tracking number within 3 business days of ordering, email us and we will look into it.

Wrong address

We ship to the address entered at checkout. If you entered the wrong one, email us within 24 hours and we will correct it if the order has not yet shipped. Once a package ships to an incorrect address we cannot recover it, and it is not eligible for a refund or a resend — please check your address before ordering.

Returns & Refunds

We do not accept returns. If something is wrong with your order we refund you or send a free replacement — you keep the item, and there is nothing to ship back.

Film the unboxing. Because nothing comes back to us, the video is the claim. Start recording before you open the parcel: one continuous video showing the sealed package with the label readable, the package being opened, and the problem. A video that starts after the parcel is open cannot be accepted.

Damaged, defective, or incorrect: report within 48 hours of delivery with that video. Full refund or free replacement, at no cost to you.
Heated jacket heat fault: the exception — no unboxing video needed. Test all three zones within 5 days and send a video of the zone staying cold with a charged power bank connected.
Never arrived: if tracking has not shown delivery within 20 business days, email us for a full refund or replacement. No video needed.
Cancellations: within 24 hours of ordering, before the order enters fulfillment.
Change of mind or wrong size: not eligible, because we do not operate a return facility. Our items run small — check the size chart before ordering.

The full terms, including what is not eligible and how long refunds take, are in our Refund Policy.