FAQ

Frequently Asked Questions

How does the heating actually work?

The jacket has carbon fiber heating panels built into the chest, back, and collar. Press the power button to cycle through three heat settings. It's powered by any standard USB power bank (10,000mAh or similar) - the power bank is sold separately and not included.

How long does it stay warm?

On a full charge with a standard 10,000mAh power bank, you get roughly 8 to 12 hours of steady warmth, depending on which heat setting you use.

Is it machine washable?

Yes. The shell is machine washable. We recommend removing or disconnecting the power bank first and following the care label inside the jacket.

What sizes are available?

S through 6XL. Sizing runs slightly smaller than typical US sizing, so check the size chart on the product page before ordering. If you're between sizes, we generally recommend sizing up.

Does the hood come off?

Yes, the hood zips on and off. Keep it on for extra wind protection, or remove it for a lighter jacket.

Is the shell waterproof?

It's wind-resistant and moisture-resistant, built for everyday cold-weather use like commuting, dog walks, or running errands. It's not designed for prolonged heavy rain or submersion.

How fast will it arrive?

Orders are processed within 1-3 business days and arrive within 5-12 business days from the day you order, including processing. We currently ship within the US only. You'll get tracking by email when it ships. Full details on our Shipping & Returns page.

Can I return it?

No — we don't accept returns, and there is nothing to ship back. If something is wrong we refund you or send a free replacement and you keep the item.

What do I need to send for a refund?

A video. Start recording before you open the parcel — one continuous clip showing the sealed package with the label readable, the package being opened, and the problem. A video that starts after the box is open can't be accepted, because it can't show whether the damage happened in transit. Report within 48 hours of delivery.

Heat faults are the one exception: you have to use the jacket to find them, so no unboxing video is needed. Test all three zones within 5 days and send a video of the zone staying cold with a charged power bank connected.

Change of mind and wrong size aren't eligible — our items run small, so please check the size chart first. Full terms are in our Refund Policy.

Is my payment secure?

Checkout runs on Shopify Payments. Card details go straight to the payment processor over an encrypted connection, we never see or store your card number.